SERVE SERVICES
Good technology.
People who keep it working.
SERVE ITSM software brings your service desk and support workflows together. Add Managed IT and specialist services when you need a team behind the technology.
SERVICES
Start with the need.
Choose the right support.
Service scope and responsibilities are agreed around your environment. Explore each service for what it covers, how it works and the guide price where one is available.
SERVICE AREA 01
Managed IT
SERVICE AREA 02
Security
SERVICE AREA 03
Microsoft 365
SERVICE AREA 04
Infrastructure
SERVICE AREA 05
AI services
Guide prices are in GBP and exclude VAT. Minimums and exclusions apply. Software licences, hardware, cloud usage, projects, migrations, travel and out-of-hours support are separate unless your written quote includes them.
HOW SERVE AI WORKS
Guidance first.
People stay in control.
SERVE Ai sits inside the support journey. It helps people describe an issue, uses approved guidance where configured, and carries useful context into a ticket when a technician needs to take over.
Explore SERVE Ai- 01Listen
A person describes the issue in their own words.
- 02Use approved guidance
SERVE Ai uses the knowledge and support boundaries configured for that service.
- 03Guide and capture
It can walk through safe user-level checks without administrator rights and retain useful context with the request.
- 04Resolve or hand off
The user gets guidance, or authorised support staff receive the conversation when elevated access or further investigation is needed.
HOW MANAGED IT WORKS
Clear scope.
Support that fits.
Managed IT starts with your environment and an agreed service boundary. We establish how people get help, who owns each responsibility, and how service is reviewed over time.
Explore Managed IT support- 01Understand your environment
Agree users, devices, services, locations and current support arrangements.
- 02Define the service
Set supported scope, service hours, response arrangements and responsibilities in writing.
- 03Onboard and support
Give users a clear way to ask for help and operate the agreed support service.
- 04Review and improve
Use service trends and scheduled reviews to prioritise the next improvements.
Exact availability, integrations, response targets and included services depend on the deployment and written service agreement.
NEXT STEP
Talk through your service requirements.
Tell us about your users, devices and support model. We’ll help map a sensible scope.