Start with a conversation.
Describe what happened in your own words. SERVE Ai helps capture the issue, its impact and the checks you have already tried.
MANAGED IT SUPPORT FOR UK BUSINESSES
Managed IT support.
People behind your technology.
IT support, Microsoft 365, cyber security, backup and AI services for UK businesses. Start with two users, agree the scope you need, and add SERVE software when it fits your team.
From two supported users Microsoft licences reviewed Agreed service scope
MANAGED IT SERVICES
IT services for your business.
Choose the support you need.
Get practical support for users, devices, security and infrastructure. Managed IT & Support starts at £79 per user/month for a minimum of 2 users; Secure is £109 and Strategic £149 per user/month. No monthly cash minimum.
Managed IT supportManaged IT prices are service fees. We review existing Microsoft licences and itemise any required subscriptions or usage in your quote. Scope, availability, hardware, projects and out-of-hours work are agreed separately.
SERVE IN ACTION
Explore the service desk.
See the work come together.
Use this interactive example to move between sample requests, inspect the AI-supported context and prepare a handoff. Everything here is illustrative; nothing is sent or changed.
SERVE/Acme workspaceGood morning, Jamie ✦
Here’s where your support stands today.
Open requests24 Across your team
AI-assisted16 Ready for review
Within SLA96% Illustrative data
SERVE AIAnalysed
TICKET INTELLIGENCE INC-10482
Outlook keeps asking for my password
Outlook prompts repeatedly for credentials. Browser sign-in works and restarting Outlook did not resolve the issue.
Suggested diagnosis
The symptoms suggest a cached credential or sign-in token issue. Confirm the account state before making changes.
KB-042 · Microsoft 365 sign-in guidance
RECOMMENDED NEXT STEP
Guide the requester through approved sign-in troubleshooting.
Suggested by AI. Reviewed by your team.
AI assistance connected to your workflowIllustrative data · No live customer records
A DIFFERENT VIEW. THE SAME SERVICE RECORD.
Simple for your people.
Connected to your team.
Customers start with approved help, ask the L1 assistant, and follow their requests. Your engineers receive the context in their own workspace.
Approved help guides Request updates Clear support handoff
Explore the customer portal SERVEPRODUCT EXAMPLEYOUR SUPPORT PORTAL
Welcome back, Alex.
How can we help today?
Describe an issue or find an answer
Your requestsINC-10482Outlook sign-in issueResolved
Select the laptop request to see its update.
Illustrative data · No live requests
YOUR SUPPORT COMPANIONMEET SERVE AI
A familiar face.
A smarter way to help.
Approachable for your people. Connected to the work of your support team.
SERVE SERVICE DESK
See the support journey in action.
Explore how people raise requests, get guided help and work through resolution with the service desk. These short walkthroughs use fictional records.
SIMULATED WALKTHROUGH · 20 seconds
Raise a support request
See the requester experience from describing an issue to following its progress.
SIMULATED WALKTHROUGH · 20 seconds
Get help from SERVE AI
Follow a guided support conversation and see how context stays with the request.
SIMULATED WALKTHROUGH · 25 seconds
Pick up and resolve a ticket
See a service-desk agent review the request, add an update and resolve it.
SERVECRM · CRM + FIELD SERVICE
One connected view of customers and service.
Explore ServeCRM through a hands-on workspace and short walkthroughs. Follow customer relationships, field jobs and service-desk work in one connected platform.
Try the interactive demoSERVECRM WALKTHROUGH · CUSTOMER RELATIONSHIPS
Explore a customer record
See how account details, contacts, service history and recent activity sit together.
SERVECRM WALKTHROUGH · FIELD SERVICE
Coordinate field service
Follow a sample field job from its assignment through the engineer’s job controls.
SERVECRM WALKTHROUGH · CONNECTED SERVICE DESK
Keep service work connected
See a sample support conversation alongside the customer and service context.
One operating layer for
Service Desk AI Helpdesk Customer Support Knowledge ITSM WorkflowsTHE PLATFORM
Less switching.
More solving.
SERVE is designed around the service operation as a whole: what the requester sees, what AI can safely help with, what the technician needs, and how work moves when escalation is required.
AI Helpdesk
Resolve more before a technician has to pick up the work.
Use approved knowledge, guided troubleshooting and structured escalation so the AI experience remains connected to the service desk.
- Conversational triage
- Knowledge-grounded guidance
- Ticket enrichment before escalation
SERVEPRODUCT EXAMPLEI can’t connect to the VPN after an update.
Let’s work through this together.
Can you still open websites in your browser? That will help us narrow down the connection issue.
Approved knowledge · KB-031Yes, websites work. I’ve tried restarting.
Thanks. I’ve captured those checks.
If the next guided step doesn’t help, your engineer will have the conversation and everything you’ve tried.
Context stays with the request
AI + HUMAN SUPPORT
AI handles the repetitive.
People handle what matters.
SERVE AI is positioned inside the service process, not beside it. When automation cannot or should not resolve the request, the service record moves forward with the context already captured.
How SERVE AI works01
Ask
A requester describes the problem naturally.
02
Guide
SERVE uses approved knowledge and supported troubleshooting.
03
Structure
Useful context, attempts and categorisation are attached to the request.
04
Escalate
A technician or support engineer receives a better starting point.
DEPLOYMENT
Choose who hosts it, who manages it, and who handles the tickets.
Software and managed services are separate choices. Use SERVE with your own team, add platform support, or discuss broader managed IT.
CONTROL & SECURITY
Your environment.
Clear responsibilities.
Security depends on where the platform runs, which integrations are enabled and who operates each layer. SERVE makes those decisions part of implementation rather than hiding them behind marketing badges.
Cloud and self-hosted routes Role-aware platform experiences Scoped integrations and responsibilities
Explore security DISCUSS YOUR IT REQUIREMENTS
Tell us what your business needs.
Discuss your users, systems, service priorities and licensing. We confirm the scope and price before onboarding.