SERVE ITSM · LEGAL
Software licence terms
Last updated 12 October 2026
This page is a plain-language overview, not the operative licence grant. The signed order, subscription agreement and any service schedule control the licence, deployment, fees and support that apply to each customer.
Operator and scope
ServeITSM (company number 17490108), trading as ServeITSM, of 105 Swan Road, Hanworth, Greater London, England, United Kingdom, TW13 6PE. Not VAT registered; no VAT is currently charged. This website and the services described here are for business customers only; no residential consumer service is offered. No VAT number is currently held. Unless a signed customer agreement states otherwise, the law of England and Wales applies and the courts of England and Wales have jurisdiction, subject to mandatory law.
Hosted service
A hosted subscription is intended to grant the customer’s authorised users access to the ordered SERVE service during the subscription term, within the contracted agent tier and acceptable-use boundaries. Hosting, backups, AI availability, support and service levels are included only where the signed order says so.
Self-hosted licence
A self-hosted perpetual core licence is limited to the agreed organisation, deployment and agent tier. “Perpetual” describes the licence duration only; it does not itself promise ongoing maintenance, updates, hosting, support, AI services or third-party dependencies. Exact rights and any transfer, audit, maintenance or termination rules belong in the signed licence.
Restrictions and ownership
Except to the extent permitted by law or expressly authorised in writing, customers must not redistribute, resell, reverse engineer, circumvent security controls or use the software to provide an unauthorised service to third parties. The customer retains its data; the software and its underlying intellectual property remain with their respective owners.
AI and third-party services
AI features, models, integrations and third-party services may have separate availability, usage limits and terms. Do not send personal or confidential information to an AI feature unless the customer has approved its configuration and applicable data terms.
Cancellation and offboarding
Unless the signed order states a different agreed term, a customer may give 30 days’ written notice to cancel. The following 30-day offboarding period is used to disconnect integrations, return or export available customer data where agreed, and complete the transition; this makes the standard total notice and offboarding period 60 days. Access and charges during those periods are governed by the signed order. External subscriptions and third-party licences must also be cancelled directly with their providers.
SERVE ITSM ticket data follows the separate schedule: 30 days before archival and 90 days in archive before scheduled deletion. Deletion may be delayed where law, a legal hold or a documented customer instruction requires retention.
Order governs and law
No licence is granted by merely viewing this website. Contact info@serveitsm.com for a written proposal and contract pack. The contracting entity is ServeITSM, company number 17490108, trading as ServeITSM. The agreement is governed by the law of England and Wales, and courts in England and Wales have jurisdiction, subject to mandatory law.