CONNECTED SERVICE · INTEGRATIONS
Connect identity, collaboration, knowledge and service health to the work your team already handles in SERVE. Each connection should have a clear purpose, an owner and permissions that fit your organisation.
Integration availability depends on the provider, tenant consent and your SERVE deployment.
Connected tools should reduce hand-offs and repeated investigation, while your team stays in control of the service.
INTEGRATION AREAS
Start with the work you want to improve. We’ll confirm what is available for your deployment, what needs a tenant administrator and what is still in the pilot or build stage.
COLLABORATION
Bring support conversations closer to where employees already work. The Teams pilot is being configured for the ServeITSM tenant, with access controlled by Microsoft sign-in and the organisation’s setup.
IDENTITY & MESSAGING
Use organisation-managed identity for staff access and connect service mail workflows to the right support process. Tenant administrators control consent and account ownership.
KNOWLEDGE
Make approved Microsoft 365 content easier to use in support. Connect the right libraries and keep permissions, source ownership and knowledge quality in view.
SERVICE HEALTH
Keep an eye on the endpoints that matter to a service. Monitoring signals can give technicians useful health context alongside the tickets and configuration items they manage.
AI PROVIDERS
Connect AI to the deployment model that fits your organisation, including Ollama, OpenAI and Microsoft Copilot options where configured and approved.
SERVICE WORKFLOWS
The goal is a connected service workflow: useful signals, conversations and approved knowledge reach the right service team without losing ownership or audit context.
BUILT AROUND YOUR ORGANISATION
A connector should make service work easier without widening access unnecessarily.
Connect a tool to a defined workflow, such as knowledge lookup, employee support or service health.
Tenant administrators decide which accounts and permissions are used, and can review the connection.
Keep technicians responsible for decisions and make it clear when a workflow needs a person.
PLAN YOUR CONNECTIONS
Tell us about your Microsoft environment, AI requirements or monitoring goals. We’ll map the right next step and confirm availability.
