SERVE CLOUD
£249 / monthCapacity for up to 5 agents
Hosted ITSM, SERVE AI, updates and platform management. Add more agents as your service desk grows.
See Cloud tiersSERVE ITSM PRICING
IT services. Clear prices.
One monthly proposal.
Choose your managed service or SERVE software plan. We review existing licences and show the recurring total, individual charges and any one-off work before you commit.
START WITH THE RIGHT MODEL
IT services and software.
Choose what you need.
Software tiers show maximum included Service Desk agent capacity, not a minimum number of users to employ. Agents operate the desk; people receiving support and portal requesters are different. Requesters and customer-portal users are unlimited. The two-user minimum applies to Managed IT support. All listed prices are in GBP, per month unless marked as a one-off or perpetual licence. No VAT is currently charged; we are not VAT registered.
MANAGED IT
£79 / user / monthFrom two users · £158/month
Managed IT & Support combines remote helpdesk and proactive IT management, with higher tiers for security and strategic support.
Compare support plansSELF-HOSTED SERVE
£1,995 perpetualCapacity for up to 5 agents
Core SERVE platform licence for infrastructure you control. SERVE AI is available as an optional monthly subscription.
See licence tiersSERVE + MANAGED IT
From £357 / monthSupport plus the platform
Example: Managed IT & Support for two users at £158/month plus eligible 5-agent Serve Cloud at £199 per month.
See bundle pricingThe combined example excludes separately scoped work. No VAT is currently charged. Bundle eligibility and contract alignment are confirmed in your written quote.
SERVECRM + FIELD SERVICE
Customer work, with clear plans.
ServeCRM is the connected customer relationship and field-service platform. Choose a hosted per-user package based on the work your team needs; each user’s role still controls their permissions.
| Plan | Published price | Included scope |
|---|---|---|
| CRM | £20 / user / month | Customer records, activity, leads, sales pipeline, quotes and a shared team workspace. |
| CRM + Field Service | £35 / user / month | Everything in CRM, plus field-service management, engineer app, scheduling, dispatch and automations. |
| CRM + Service Desk | £65 / user / month | Everything in CRM + Field Service, plus access to the separate, connected ServeITSM Service Desk and priority / SLA workflows. |
| Full Platform | £99 / user / month | Everything in CRM + Service Desk, plus Slack, monday.com and Teams integrations, subject to provider setup. |
Hosted after company onboarding
See ServeCRM details ↗No VAT is currently charged; we are not VAT registered. Paid seats, billing start and contract terms are confirmed in writing. Tenant-installed deployments are scoped and quoted separately. The Service Desk is a separate, connected ServeITSM platform.
FIND YOUR PLAN
Support that fits.
Start with your team.
Plans start from two users, with no monthly cash minimum. Answer three short questions for a service estimate. Your needs guide the plan; team size determines the user total.
Question 1 of 3
How many people need IT support?
Include everyone who needs support. Two users is the minimum; ten or more is welcome too. We do not assume a team size.
NO ASSUMED TEAM SIZE
A plan for your organisation
Tell us your team size and support needs before we calculate your service cost.
From £79 per user/month for Managed IT & Support. Minimum two users. No monthly cash minimum.
Service estimate only. Your final proposal adds any required licences and agreed extras. No VAT is currently charged; we are not VAT registered.
One clear recurring total
Your written proposal shows your total monthly SERVE charge, with managed services, SERVE software and any licences supplied by us itemised underneath. One-off onboarding and projects are shown separately. Subscriptions paid directly to another supplier are listed separately from your SERVE invoice.
Use the licences you already own
We review existing Microsoft subscriptions before recommending a purchase. Where your current plan already includes a required capability, we quote the work to configure and manage it without selling a duplicate licence.
Licences with clear terms
New Microsoft and other third-party licences are quoted by product, quantity, commitment, billing frequency and supplier. Microsoft licences are separate from the published managed-service fees. Changes to supplier rates or renewal terms are confirmed in writing.
Usage and project costs agreed first
Backup storage, cloud consumption, paid AI usage and extra capacity are specified in the quote. Your chosen SERVE software plan includes its stated hosting and AI allowance; additional usage and third-party services are itemised. Any extra paid capacity is agreed before it is enabled.
PEOPLE-FIRST SUPPORT
Managed IT plans.
Published rates are service fees. Managed IT starts from two supported users, with no monthly cash minimum. Your service charge is your user count multiplied by the per-user rate. Microsoft licences are itemised separately after we check existing cover. Support hours, security coverage and SLA commitments are agreed in writing.
| Plan | Per user / month | Included scope |
|---|---|---|
| Managed IT & Support | £79 | Remote helpdesk, ticket support and end-user troubleshooting, plus proactive IT operations and management. |
| Managed IT Secure | £109 | Managed IT & Support plus stronger security and monitoring. |
| Managed IT Strategic | £149 | Managed IT Secure plus strategic guidance, reporting and planning. |
| Enterprise | Custom | Bespoke SLA, coverage and governance. |
Microsoft 365 and other software licences, hardware, cloud consumption, servers, on-site visits, out-of-hours support, migrations and projects are separate unless your written quote includes them.
Need specialist help for your own IT team?
View Engineer Assist SERVE Engineer Assist adds a monthly block of engineering hours for escalations and specialist work.
SPECIALIST IT SERVICES
Individual service guide prices.
Compare the published guide prices below. Open a service for its scope and exclusions; a written quote confirms the final charge. No VAT is currently charged.
| Service | Guide price and billing basis |
|---|---|
| Endpoint protection | Management from £20 per device / month |
| Cyber Essentials readiness | Readiness support from £650 |
| Cyber Essentials remediation | Quoted after discovery |
| Cyber Essentials renewal support | Quoted after discovery |
| Identity and access review | From £650 |
| Microsoft 365 support | From £10 per user / month |
| Microsoft 365 migration | Quoted after discovery |
| SharePoint and Teams services | Quoted after discovery |
| Intune device management | Quoted after discovery |
| Microsoft 365 backup | Management from £5 per user / month · storage and licences separate |
| Server backup management | From £95 per server / month |
| Backup and recovery planning | Quoted after discovery |
| Networks and infrastructure | Quoted after discovery |
| Business Wi-Fi | Quoted after discovery |
| Managed firewall | Management from £125 per firewall / month |
| Server management | From £150 per server / month |
| Device onboarding and offboarding | From £75 per device |
| Onsite IT support | From £350 per half day |
| AI readiness assessment | From £1,500 |
| Workflow automation | From £1,500 |
| Copilot adoption | From £950 |
| AI governance and training | From £650 |
| AI knowledge assistant | From £2,500 |
| AI document processing | From £2,500 |
| AI product care | From £250 / month |
| Cyber security services | Quoted after discovery |
| Security awareness training | Quoted after discovery |
| Microsoft 365 services | Quoted after discovery |
| Cloud migration | Quoted after discovery |
| Cloud cost review | Quoted after discovery |
| IT roadmap and planning | Quoted after discovery |
| AI implementation | Quoted after discovery |
Software licences, backup capacity, cloud and AI usage, hardware, travel and work outside the agreed scope are itemised where applicable. Management fees do not imply unlimited supplier licences or storage.
HOW SERVE AI WORKS
Guidance first.
People stay in control.
SERVE Ai sits inside the support journey. It helps people describe an issue, uses approved guidance where configured, and carries useful context into a ticket when a technician needs to take over.
Explore SERVE Ai- 01Listen
A person describes the issue in their own words.
- 02Use approved guidance
SERVE Ai uses the knowledge and support boundaries configured for that service.
- 03Guide and capture
It can walk through safe user-level checks without administrator rights and retain useful context with the request.
- 04Resolve or hand off
The user gets guidance, or authorised support staff receive the conversation when elevated access or further investigation is needed.
HOW MANAGED IT WORKS
Clear scope.
Support that fits.
Managed IT starts with your environment and an agreed service boundary. We establish how people get help, who owns each responsibility, and how service is reviewed over time.
Explore Managed IT support- 01Understand your environment
Agree users, devices, services, locations and current support arrangements.
- 02Define the service
Set supported scope, service hours, response arrangements and responsibilities in writing.
- 03Onboard and support
Give users a clear way to ask for help and operate the agreed support service.
- 04Review and improve
Use service trends and scheduled reviews to prioritise the next improvements.
Exact availability, integrations, response targets and included services depend on the deployment and written service agreement.
HOSTED ITSM
SERVE Cloud agent tiers.
Hosting, platform management, SERVE AI and updates in one subscription. Unlimited requesters can use the portal, knowledge, service catalogue and AI, subject to the agreed reasonable-use terms.
Use SERVE with your own IT team. Human engineering and substantial onboarding are quoted separately.
| Included agent capacity (maximum) | Monthly price |
|---|---|
| Capacity: up to 5 | £249 |
| Capacity: up to 10 | £399 |
| Capacity: up to 25 | £799 |
| Capacity: up to 50 | £1,399 |
| Capacity: up to 100 | £2,299 |
| More than 100 agents | Custom |
Agent capacity is the maximum included in this software tier, not a minimum user count. Choose the capacity your support team needs.
- Incidents, requests, changes and approvals
- Department queues, SLAs, reporting, knowledge and assets
- Entra, Microsoft 365 and email-to-ticket integration
- Hosting, backups and platform updates
- SERVE AI included with a named usage allowance agreed before purchase
CUSTOMER-CONTROLLED INFRASTRUCTURE
Self-hosted licensing.
The perpetual licence covers the core SERVE platform. Add the optional managed SERVE AI service by agent tier. Customer infrastructure and its operating costs are separate.
If the SERVE AI subscription ends, core ticketing, departments, SLAs, changes, portal, assets and knowledge continue under the core licence. The managed AI capability stops. Local Guided Support Engine availability depends on the licence configuration.
| Included agent capacity (maximum) | Perpetual core licence | SERVE AI / month |
|---|---|---|
| Capacity: up to 5 | £1,995 | £99 |
| Capacity: up to 10 | £3,495 | £179 |
| Capacity: up to 25 | £5,995 | £349 |
| Capacity: up to 50 | £9,995 | £599 |
| Capacity: up to 100 | £16,995 | £999 |
| More than 100 agents | Custom | Custom |
Agent capacity is the maximum included in this software tier, not a minimum user count. Choose the capacity your support team needs.
The perpetual price is for the core software licence. Maintenance, update entitlements, managed AI, hosting and ongoing engineering are confirmed separately in the licence agreement.
COMBINE THE SERVICE
SERVE with Managed IT.
Eligible Managed IT customers save at least 20% on listed SERVE Cloud tiers. Cloud charges are added to the selected Managed IT plan. Bundle eligibility and contract alignment are confirmed in your quote.
| Included agent capacity (maximum) | Standard Cloud | Managed IT customer |
|---|---|---|
| Capacity: up to 5 | £249 | £199 |
| Capacity: up to 10 | £399 | £319 |
| Capacity: up to 25 | £799 | £639 |
| Capacity: up to 50 | £1,399 | £1,119 |
| Capacity: up to 100 | £2,299 | £1,839 |
| More than 100 agents | Custom | Custom |
Agent capacity is the maximum included in this software tier, not a minimum user count. Choose the capacity your support team needs.
Example monthly total: £357
Request a quoteManaged IT & Support for two users at £158/month plus the eligible 5-agent Cloud bundle at £199. Excludes separately scoped work. No VAT is currently charged.
SPECIALIST SERVE SUPPORT
Keep your own hosting.
Add platform support.
SERVE Managed Platform supports the SERVE application layer on your infrastructure. It does not include management of your wider IT estate.
| Included agent capacity (maximum) | Monthly price |
|---|---|
| Capacity: up to 5 | £349 |
| Capacity: up to 10 | £549 |
| Capacity: up to 25 | £949 |
| Capacity: up to 50 | £1,599 |
| Capacity: up to 100 | £2,699 |
| More than 100 agents | Custom |
Agent capacity is the maximum included in this software tier, not a minimum user count. Choose the capacity your support team needs.
SERVE Engineer Assist
Only specialist engineering work uses the included hours. Billing increments, unused hours and response arrangements are agreed in your contract.
| Plan | Engineering hours / month | Monthly price |
|---|---|---|
| Assist | 5 hours | £850 |
| Managed Assist | 10 hours | £1,600 |
| Priority Assist | 20 hours | £3,000 |
| Managed Plus | 40 hours | £5,500 |
Additional engineering: £175 / hour.
DELIVERY & ONBOARDING
Implementation is scoped separately.
Agree requirements, integrations, migration and acceptance criteria before delivery. Day length, expenses and out-of-hours work are confirmed in the statement of work.
| Service | Hourly rate | Day rate |
|---|---|---|
| Platform onboarding | £175 / hour | £1,150 / day |
| Advanced integration | £225 / hour | £1,450 / day |
| Bespoke / API development | £250 / hour | £1,650 / day |
| On-site consultancy | By agreement | £1,500 / day + expenses |
| Package | Starting price |
|---|---|
| Foundation Implementation | From £2,500 |
| Professional Implementation | From £5,000 |
| Advanced Implementation | From £10,000 |
| Enterprise Transformation | Custom |
Managed IT pricing questions
Are Microsoft licences included in the service fee?
The published managed-service rates are for our service. Microsoft licences are itemised separately after we review what you already own. We do not charge for a duplicate licence where your current subscription already provides the required capability.
Will I receive one monthly total?
Your written proposal shows the recurring SERVE total with the service, software and any licences supplied by us itemised. Onboarding and projects are separate one-off charges. Subscriptions you pay directly to another supplier are clearly identified separately from your SERVE invoice.
How are backup and AI usage charged?
Backup storage, protected capacity and paid AI or cloud consumption are agreed in the quote. Your SERVE software subscription includes its stated allowance. Customer-specific third-party services and any extra capacity are itemised, with approval before extra paid capacity is enabled.
Can I buy Support Desk separately?
Support Desk is included in Managed IT & Support rather than sold as a standalone plan. The combined plan covers remote helpdesk and proactive IT management, with scope and support hours agreed in writing.
What is the minimum team size?
Every Managed IT plan starts from 2 users, with no monthly cash minimum. Your service fee is your user count multiplied by the plan rate: Managed IT & Support: £79 per user/month, £158 per month for two users; Managed IT Secure: £109 per user/month, £218 per month for two users; Managed IT Strategic: £149 per user/month, £298 per month for two users. Enterprise pricing is custom, with agreed scope.
Are licences, projects and on-site visits included?
Microsoft 365 and other software licences, hardware, cloud consumption, servers, on-site visits, out-of-hours support, migrations and projects are separate unless your written quote includes them.
Can I use SERVE Cloud with Managed IT & Support?
Eligible Managed IT customers can add the 5-agent Cloud tier at £199 per month. For two users at £158 in core service fees, the example total is £357 per month excluding separately scoped work; no VAT is currently charged. Eligibility and contract alignment are confirmed in your quote.
YOUR SCOPE, IN WRITING
Get a clear price for your environment.
Tell us your supported user count and service needs. For software, include your agent capacity and hosting preference. We’ll confirm scope, exclusions, contract terms and applicable tax in a written quote.