SERVE CLOUD
£249 / monthUp to 5 agents
Hosted ITSM, SERVE AI, updates and platform management. Add more agents as your service desk grows.
See Cloud tiersSERVE ITSM PRICING
Choose the platform and support that fit your team.
Start with Serve ITSM Cloud or a self-hosted licence, then add Managed IT, platform support or implementation services where they help.
START WITH THE RIGHT MODEL
One platform.
Four ways to work.
Service Desk agent licences cover the people operating the desk. Requesters and customer-portal users are unlimited. All listed prices are in GBP, per month unless marked as a one-off or perpetual licence, and exclude VAT.
MANAGED IT
£59 / user / month£750 monthly minimum
Support Desk service, with higher tiers for proactive management, security and strategic support.
Compare support plansSELF-HOSTED SERVE
£1,995 perpetualUp to 5 agents
Core SERVE platform licence for infrastructure you control. SERVE AI is available as an optional monthly subscription.
See licence tiersSERVE + MANAGED IT
From £949 / monthSupport plus the platform
Example: Support Desk at its £750 minimum plus eligible 5-agent Serve Cloud at £199 per month.
See bundle pricingThe combined example is before VAT and separately scoped work. Bundle eligibility and contract alignment are confirmed in your written quote.
HOW SERVE AI WORKS
Guidance first.
People stay in control.
SERVE Ai sits inside the support journey. It helps people describe an issue, uses approved guidance where configured, and carries useful context into a ticket when a technician needs to take over.
Explore SERVE Ai- 01Listen
A person describes the issue in their own words.
- 02Use approved guidance
SERVE Ai uses the knowledge and support boundaries configured for that service.
- 03Guide and capture
It can walk through safe user-level checks without administrator rights and retain useful context with the request.
- 04Resolve or hand off
The user gets guidance, or authorised support staff receive the conversation when elevated access or further investigation is needed.
HOW MANAGED IT WORKS
Clear scope.
Support that fits.
Managed IT starts with your environment and an agreed service boundary. We establish how people get help, who owns each responsibility, and how service is reviewed over time.
Explore Managed IT support- 01Understand your environment
Agree users, devices, services, locations and current support arrangements.
- 02Define the service
Set supported scope, service hours, response arrangements and responsibilities in writing.
- 03Onboard and support
Give users a clear way to ask for help and operate the agreed support service.
- 04Review and improve
Use service trends and scheduled reviews to prioritise the next improvements.
Exact availability, integrations, response targets and included services depend on the deployment and written service agreement.
HOSTED ITSM
SERVE Cloud agent tiers.
Hosting, platform management, SERVE AI and updates in one subscription. Unlimited requesters can use the portal, knowledge, service catalogue and AI, subject to the agreed reasonable-use terms.
Use SERVE with your own IT team. Human engineering and substantial onboarding are quoted separately.
| Service Desk agents | Monthly price |
|---|---|
| Up to 5 | £249 |
| Up to 10 | £399 |
| Up to 25 | £799 |
| Up to 50 | £1,399 |
| Up to 100 | £2,299 |
| 100+ | Custom |
- Incidents, requests, changes and approvals
- Department queues, SLAs, reporting, knowledge and assets
- Entra, Microsoft 365 and email-to-ticket integration
- Hosting, backups and platform updates
- SERVE AI included, subject to reasonable use agreed before purchase
PEOPLE-FIRST SUPPORT
Managed IT plans.
The monthly charge is the higher of your per-user total and the plan minimum. Support hours, security coverage and SLA commitments are agreed in writing.
| Plan | Per user / month | Monthly minimum | Included scope |
|---|---|---|---|
| Support Desk | £59 | £750 | Remote helpdesk, ticket support and end-user troubleshooting. |
| Managed IT | £89 | £1,200 | Support Desk plus proactive IT operations and management. |
| Managed IT Secure | £119 | £1,750 | Managed IT plus stronger security and monitoring. |
| Managed IT Strategic | £149 | £2,500 | Managed IT Secure plus strategic guidance, reporting and planning. |
| Enterprise | Custom | Agreed scope | Bespoke SLA, coverage and governance. |
Microsoft 365 and other software licences, hardware, cloud consumption, servers, on-site visits, out-of-hours support, migrations and projects are separate unless your written quote includes them.
Need specialist help for your own IT team?
View Engineer Assist SERVE Engineer Assist adds a monthly block of engineering hours for escalations and specialist work.
CUSTOMER-CONTROLLED INFRASTRUCTURE
Self-hosted licensing.
The perpetual licence covers the core SERVE platform. Add the optional managed SERVE AI service by agent tier. Customer infrastructure and its operating costs are separate.
If the SERVE AI subscription ends, core ticketing, departments, SLAs, changes, portal, assets and knowledge continue under the core licence. The managed AI capability stops. Local Guided Support Engine availability depends on the licence configuration.
| Service Desk agents | Perpetual core licence | SERVE AI / month |
|---|---|---|
| Up to 5 | £1,995 | £99 |
| Up to 10 | £3,495 | £179 |
| Up to 25 | £5,995 | £349 |
| Up to 50 | £9,995 | £599 |
| Up to 100 | £16,995 | £999 |
| 100+ | Custom | Custom |
Maintenance and update entitlements are confirmed in the licence agreement.
COMBINE THE SERVICE
SERVE with Managed IT.
Eligible Managed IT customers save at least 20% on listed SERVE Cloud tiers. Cloud charges are added to the selected Managed IT plan. Bundle eligibility and contract alignment are confirmed in your quote.
| Service Desk agents | Standard Cloud | Managed IT customer |
|---|---|---|
| Up to 5 | £249 | £199 |
| Up to 10 | £399 | £319 |
| Up to 25 | £799 | £639 |
| Up to 50 | £1,399 | £1,119 |
| Up to 100 | £2,299 | £1,839 |
| 100+ | Custom | Custom |
Example monthly total: £949
Book a demoSupport Desk at its £750 monthly minimum plus the eligible 5-agent Cloud bundle at £199. Before VAT or separately scoped work.
SPECIALIST SERVE SUPPORT
Keep your own hosting.
Add platform support.
SERVE Managed Platform supports the SERVE application layer on your infrastructure. It does not include management of your wider IT estate.
| Service Desk agents | Monthly price |
|---|---|
| Up to 5 | £349 |
| Up to 10 | £549 |
| Up to 25 | £949 |
| Up to 50 | £1,599 |
| Up to 100 | £2,699 |
| 100+ | Custom |
SERVE Engineer Assist
Only specialist engineering work uses the included hours. Billing increments, unused hours and response arrangements are agreed in your contract.
| Plan | Engineering hours / month | Monthly price |
|---|---|---|
| Assist | 5 hours | £850 |
| Managed Assist | 10 hours | £1,600 |
| Priority Assist | 20 hours | £3,000 |
| Managed Plus | 40 hours | £5,500 |
Additional engineering: £175 / hour.
DELIVERY & ONBOARDING
Implementation is scoped separately.
Agree requirements, integrations, migration and acceptance criteria before delivery. Day length, expenses and out-of-hours work are confirmed in the statement of work.
| Service | Hourly rate | Day rate |
|---|---|---|
| Platform onboarding | £175 / hour | £1,150 / day |
| Advanced integration | £225 / hour | £1,450 / day |
| Bespoke / API development | £250 / hour | £1,650 / day |
| On-site consultancy | By agreement | £1,500 / day + expenses |
| Package | Starting price |
|---|---|
| Foundation Implementation | From £2,500 |
| Professional Implementation | From £5,000 |
| Advanced Implementation | From £10,000 |
| Enterprise Transformation | Custom |
YOUR SCOPE, IN WRITING
Get a clear price for your environment.
Tell us your agent count, hosting preference and support needs. We’ll confirm scope, exclusions, contract terms and applicable tax in a written quote.