SERVEITSM
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ABOUT SERVE

One connected way
to get IT work done.

SERVE ITSM combines a service-management platform with the option of people-led Managed IT. The software organises requests and service work; the support service helps keep your users and technology moving.

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Clear boundaries

Agree what the platform, your team and any Managed IT provider are each responsible for.

A service record that travels

Keep the request, ownership, knowledge and next steps connected through the support journey.

People remain accountable

AI can assist with guidance and context, while authorised people make decisions and handle exceptions.

HOW SERVE AI WORKS

Guidance first.
People stay in control.

SERVE Ai sits inside the support journey. It helps people describe an issue, uses approved guidance where configured, and carries useful context into a ticket when a technician needs to take over.

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  1. 01
    Listen

    A person describes the issue in their own words.

  2. 02
    Use approved guidance

    SERVE Ai uses the knowledge and support boundaries configured for that service.

  3. 03
    Guide and capture

    It can walk through safe user-level checks without administrator rights and retain useful context with the request.

  4. 04
    Resolve or hand off

    The user gets guidance, or authorised support staff receive the conversation when elevated access or further investigation is needed.

HOW MANAGED IT WORKS

Clear scope.
Support that fits.

Managed IT starts with your environment and an agreed service boundary. We establish how people get help, who owns each responsibility, and how service is reviewed over time.

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  1. 01
    Understand your environment

    Agree users, devices, services, locations and current support arrangements.

  2. 02
    Define the service

    Set supported scope, service hours, response arrangements and responsibilities in writing.

  3. 03
    Onboard and support

    Give users a clear way to ask for help and operate the agreed support service.

  4. 04
    Review and improve

    Use service trends and scheduled reviews to prioritise the next improvements.

Exact availability, integrations, response targets and included services depend on the deployment and written service agreement.

BUILT AROUND THE SERVICE

Software and support
are clear choices.

You can use SERVE with your own support team, choose hosted SERVE Cloud, self-host the software or ask for Managed IT support. SERVE Ai guides safe user-level checks; work requiring elevated access moves to authorised support staff with the troubleshooting context attached. Scope, pricing, availability and integrations depend on the selected service and are confirmed before onboarding.

Hosted or self-managed deployment options Unlimited requesters on platform pricing Managed IT service with agreed scope and hours
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SEE THE SERVICE

See SERVE in the context of your team.

Explore the staff workspace, customer portal, SERVE Ai and Managed IT options.

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