Perpetual core licence
License the core SERVE platform for long-term use under the agreed agent tier and terms.
SELF-HOSTED SERVE
Run SERVE in your own environment.
A perpetual software licensing route for organisations that want to host the core platform on infrastructure they control.
SERVE / SELF-HOSTED SERVEyour own environment.
License the core SERVE platform for long-term use under the agreed agent tier and terms.
Customer-controlled hosting
Optional AI service
Optional managed platform
OVERVIEW
Control the deployment without losing the product path.
Self-hosted SERVE is intended for organisations that want the core ITSM platform deployed within their own server or cloud environment. The software licence is perpetual, while optional ongoing AI services and platform support can be added separately.
Customer-controlled hosting
Deploy the application to an agreed environment managed by your organisation.
Optional AI service
Enable SERVE AI capabilities through a separate ongoing service arrangement.
Optional managed platform
Keep your infrastructure while asking our team to support the SERVE application layer.
Implementation services
Scope installation, migration, configuration and integration as a professional-services project.
Enterprise scoping
Deployment architecture and operational responsibilities are agreed before implementation.
OUTCOMES
What this part of SERVE is designed to improve.
01Host SERVE in your chosen environment
02Separate perpetual software from ongoing services
03Retain the option for platform support
04Scope implementation around your infrastructure
NEXT STEP