Privacy notice

Who is responsible

For enquiries about this notice or your personal information, contact info@serveitsm.com. The legal identity and postal address of the data controller must be confirmed and published before this website is used to collect customer data or take orders.

Information and purposes

If you email us, we use the address and information you provide to respond to your enquiry, arrange a demonstration, discuss onboarding, or manage a business relationship. Our hosting provider may process technical request data such as IP address, browser details and security logs to deliver and protect the website.

We do not use this marketing website to collect special-category information or to make automated decisions about visitors. Please do not include confidential, health, account-password or customer ticket information in a public enquiry.

Lawful basis and retention

We handle enquiry information to take steps at your request before a contract, perform a contract, meet legal obligations, or pursue legitimate interests in responding to business enquiries and securing the site, as applicable. We retain correspondence only as long as reasonably needed for the enquiry, relationship, legal obligations and dispute handling; the precise schedule should be set in the operator’s records policy.

Sharing and international transfers

Information may be handled by the website hosting provider, email provider and professional advisers where they need it to provide services to us. We do not sell enquiry data. The operator must maintain a current list of providers, locations and transfer safeguards; ask us at the address above for the current details.

Your rights and complaints

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, and to data portability. You may also complain to the UK Information Commissioner’s Office (ICO). Contact us first at the address above so we can identify and respond to your request.

Changes and customer service data

We may update this notice when our processing changes. The customer’s organisation normally determines why its users’ information is processed in SERVE, while the service provider processes it under the customer’s documented instructions. Customer data handling, retention, security, deletion and any international transfers must be covered by the applicable customer contract and data processing terms.