Hosted platform
Use SERVE as a managed SaaS service without maintaining the application servers yourself.
SERVE CLOUD
Use the platform without running the platform.
SERVE Cloud packages the application, platform operations and AI capabilities into an ongoing SaaS service operated as a managed service.
SERVE / SERVE CLOUDrunning the platform.
Use SERVE as a managed SaaS service without maintaining the application servers yourself.
Platform operations
AI included in service
Unlimited requesters
OVERVIEW
The straightforward SaaS route.
SERVE Cloud is for organisations that want the service desk and AI platform without owning the application hosting responsibility. The Serve ITSM team operates the platform layer while your organisation focuses on service delivery and business outcomes.
Platform operations
Application-level updates, monitoring and service operation are handled as part of the offering.
AI included in service
Access supported SERVE AI capabilities without managing a separate public credit counter.
Unlimited requesters
Pricing is designed around service-desk use rather than charging every person who asks for help.
Implementation support
Configure service workflows, knowledge, integrations and onboarding around the agreed scope.
Managed-service options
Add support engineers or broader Managed IT services when required.
OUTCOMES
What this part of SERVE is designed to improve.
01Avoid hosting the SERVE application yourself
02Keep the product and service relationship together
03Add engineering or managed IT without changing platform
04Scale the agent tier as the service desk grows
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