# ServeITSM

> ServeITSM provides managed IT support, Microsoft 365, cyber security, infrastructure and AI services for UK businesses, alongside its service desk and IT service management software.

ServeITSM is the product and trading name of a UK business. Public website content describes product capabilities, deployment options, integrations, service scope, and published pricing. Commercial scope, availability, licences, and terms are confirmed in writing. Prices are shown in GBP. No VAT is currently charged; we are not VAT registered.

## Platform
- [IT service management](https://serveitsm.com/itsm/): incident, request, change, asset, knowledge, SLA and service workflow capabilities.
- [Service desk](https://serveitsm.com/service-desk/): technician workspace, ticket queues, ownership, communication, escalation and knowledge.
- [AI helpdesk](https://serveitsm.com/ai-helpdesk/): conversational support, approved-knowledge retrieval, ticket enrichment and human handoff.
- [Customer portal](https://serveitsm.com/customer-portal/): user-facing support requests, tracking, knowledge and AI support entry points.
- [Cloud deployment](https://serveitsm.com/cloud/): hosted SERVE platform and operating model.
- [Self-hosted deployment](https://serveitsm.com/self-hosted/): customer-controlled hosting and licensing information.
- [Security](https://serveitsm.com/security/): deployment, access, integration and operational security considerations.
- [Integrations](https://serveitsm.com/integrations/): identity, collaboration, knowledge, communications and workflow connections.
- [Platform overview](https://serveitsm.com/about/): how the service desk, AI and managed support fit together.

## ServeCRM and field service
- [ServeCRM + Field Service](https://servecrm.serveitsm.com/): separate product site for customer relationship management and field service management.
- [ServeCRM pricing](https://serveitsm.com/pricing/#servecrm-pricing): published plan and pricing information.
- [Interactive ServeCRM workspace demo](https://app.servecrm.serveitsm.com/workspace-demo?preview=20261012-2): simulated product experience using demo data.

## Managed IT services
- [Managed IT and specialist services directory](https://serveitsm.com/services/): service descriptions, scope and guide pricing.
- [Implementation and onboarding](https://serveitsm.com/implementation/): rollout, migration, configuration and implementation planning.
- [Pricing](https://serveitsm.com/pricing/): platform, deployment, support and related service pricing.

## Enquiries and policies
- [Contact](https://serveitsm.com/contact/): general and commercial enquiries.
- [Privacy notice](https://serveitsm.com/privacy/)
- [Cookie notice](https://serveitsm.com/cookies/)
- [Website terms](https://serveitsm.com/terms/)
- [Software licence](https://serveitsm.com/software-licence/)
- [Acceptable use](https://serveitsm.com/acceptable-use/)
- [Data processing overview](https://serveitsm.com/data-processing/)

General enquiries and product demos: info@serveitsm.com. New-customer onboarding: onboarding@serveitsm.com. Registered-customer support: helpdesk@serveitsm.com or support@serveitsm.com.

The public product walkthroughs are simulations with fictional data. They do not connect to customer tenants or submit support requests. Do not describe them as live customer environments.

## Approved Managed IT plans
Support Desk is part of Managed IT & Support, not a standalone package. Managed IT & Support: £79/user/month, minimum two users (£158/month for two users). Managed IT Secure: £109/user/month, minimum two users (£218/month for two users). Managed IT Strategic: £149/user/month, minimum two users (£298/month for two users). Enterprise: custom, agreed scope. Monthly service charge is user count multiplied by the plan rate. No monthly cash minimum. GBP; no VAT currently charged; scope and exclusions are confirmed in writing.


## Commercial model
Published Managed IT prices are service fees. The written proposal shows one recurring SERVE total with services, SERVE software and licences supplied by SERVE itemised. Review existing Microsoft entitlements before selling licences. Customer-paid supplier subscriptions are identified separately from the SERVE invoice. New licences specify SKU, quantity, commitment, billing and supplier. Onboarding and projects are separately scoped one-off work. Backup management fees exclude storage and licences. AI product care excludes third-party credits, API consumption and extra hosting. SERVE software includes its named allowance; additional paid capacity requires agreement. No profit margin is guaranteed by published selling prices.